hoki18 Privacy Policy

1. Introduction and Scope

This Privacy Policy applies to all personal data collected by hoki18 through our website (https://hoki18.cam), mobile applications, customer service channels, and any other platforms or services we operate. This policy explains what information we collect from Indonesian players who use our online casino games, sports betting services, live dealer tables, and lottery draws (togel), how we use that information, who we share it with, and what rights you have regarding your personal data.

hoki18 operates as an internationally licensed online gaming platform serving players in Indonesia. We process personal data as a data controller, meaning we determine the purposes and means of processing your personal information. This policy should be read in conjunction with our Terms and Conditions, which govern your use of our services.

If you have questions about this Privacy Policy or how we handle your personal data, please contact our Data Protection team through the contact methods provided at the end of this document. We are committed to transparency and will respond to your inquiries promptly.

2. Information We Collect

2.1 Information You Provide Directly

When you register an account with hoki18, you provide us with personal information including:

• Identity Information: Full legal name as shown on your Indonesian identity card (KTP), date of birth, place of birth, nationality, and gender.
• Contact Information: Email address, mobile phone number registered in Indonesia, residential address including street address, city, province, and postal code.
• Account Credentials: Username and password you create for accessing your hoki18 account.
• Financial Information: Bank account details for Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Permata, BSI) including account holder name and account number; e-wallet account information (OVO, DANA, GoPay, ShopeePay, LinkAja) used for deposits and withdrawals.
• Verification Documents: Copies of your Indonesian identity card (KTP), proof of address documents (utility bills, bank statements), selfie photographs holding your identity card, and any other documents requested as part of our Know Your Customer (KYC) verification procedures.
• Communication Records: Content of communications with our customer support team via live chat, email, WhatsApp, or phone, including questions, complaints, feedback, and support requests.
• Preferences and Settings: Language preferences, currency settings, notification preferences, deposit limits, and responsible gaming settings you configure in your account.

2.2 Information Collected Automatically

When you access and use hoki18 services, we automatically collect technical and usage information including:

• Device Information: Type of device (desktop, mobile phone, tablet), operating system, browser type and version, screen resolution, device identifiers.
• Connection Information: IP address, internet service provider, connection type, geographic location derived from IP address.
• Usage Data: Pages visited, features used, time spent on each page, navigation paths through the website, links clicked, games played, bets placed.
• Gaming Activity: Complete history of all bets placed including date, time, game or event, stake amount, odds, outcome, and payout; session duration; deposit and withdrawal transactions; bonus claims and wagering progress.
• Cookies and Similar Technologies: Data collected through cookies, web beacons, and similar tracking technologies as described in our Cookie Policy (see Section 10 below).

2.3 Information from Third Parties

We may receive information about you from third-party sources including:

• Payment Processors: Transaction confirmation data from Indonesian banks and e-wallet providers to verify deposits and process withdrawals.
• Identity Verification Services: Results from third-party identity verification services we use to confirm your identity and prevent fraud.
• Fraud Prevention Services: Information from fraud detection databases and credit reference agencies to assess account security risks.
• Marketing Partners: If you access hoki18 through an affiliate or marketing partner, we may receive information about the referring source.

3. How We Use Your Information

hoki18 uses your personal data for the following purposes, each of which is necessary for providing our services, complying with legal obligations, or pursuing our legitimate business interests:

3.1 Account Management and Service Delivery

• Creating and maintaining your player account
• Verifying your identity and age (21+ requirement) to comply with legal obligations and prevent underage gambling
• Processing deposits and withdrawals through Indonesian banks and e-wallets
• Providing access to sports betting, casino games, live dealers, and togel lottery draws
• Managing your gaming activity including bet placement, result settlement, and balance updates
• Processing bonus claims and tracking wagering requirements
• Sending important service notifications about your account, transactions, and changes to our terms or policies

3.2 Customer Support

• Responding to your questions, complaints, and support requests via live chat, email, WhatsApp, or phone
• Troubleshooting technical issues and resolving disputes
• Maintaining records of customer service interactions for quality assurance and training purposes
• Following up on unresolved issues or account problems

3.3 Security and Fraud Prevention

• Detecting and preventing fraudulent activity, money laundering, and other illegal activities
• Identifying and blocking duplicate accounts or accounts violating our terms
• Monitoring for suspicious betting patterns, bonus abuse, or coordinated play
• Protecting the security and integrity of our platform and other users
• Investigating potential breaches of our Terms and Conditions
• Complying with anti-money laundering (AML) and counter-terrorism financing (CTF) regulations

3.4 Personalization and User Experience

• Remembering your preferences, settings, and gaming history to provide a personalized experience
• Recommending games, sports markets, or promotions that may interest you based on your activity
• Displaying relevant content and odds for Indonesian players (BRI Liga 1, EPL, togel markets)
• Optimizing website performance and user interface based on usage patterns

3.5 Marketing and Communications

• Sending promotional emails about new games, bonuses, special offers, and tournaments (you can opt out at any time)
• Displaying personalized promotions and offers on the website when you are logged in
• Conducting customer satisfaction surveys and feedback requests
• Inviting you to participate in loyalty programs or VIP schemes

3.6 Responsible Gaming and Player Protection

• Implementing deposit limits, session time limits, and self-exclusion tools you request
• Monitoring for signs of problem gambling behavior and proactively reaching out with support resources
• Enforcing cooling-off periods before limit increases take effect
• Maintaining records of responsible gaming interactions for regulatory compliance

3.7 Legal Compliance and Business Operations

• Complying with applicable laws, regulations, court orders, and government requests
• Maintaining records for tax, accounting, and audit purposes
• Defending legal claims and protecting our legal rights
• Conducting internal audits, data analysis, and business intelligence to improve our services
• Evaluating and improving our website, games, features, and promotional campaigns

4. Legal Basis for Processing (GDPR Compliance)

Although hoki18 operates internationally and Indonesia does not have comprehensive data protection legislation equivalent to the European Union's General Data Protection Regulation (GDPR), we voluntarily adopt GDPR-standard practices as a commitment to data protection excellence. We process your personal data based on the following legal grounds:

• Contractual Necessity: Processing is necessary to perform our contract with you (providing gaming services, processing payments, managing your account) as outlined in our Terms and Conditions.
• Legal Obligation: Processing is required to comply with legal obligations including identity verification, age verification, anti-money laundering regulations, and tax reporting requirements.
• Legitimate Interests: Processing is necessary for our legitimate business interests including fraud prevention, security, improving our services, marketing to existing customers, and protecting our legal rights, provided these interests do not override your fundamental rights and freedoms.
• Consent: For certain processing activities such as marketing communications, we rely on your explicit consent which you can withdraw at any time by contacting customer support or using the unsubscribe link in promotional emails.

5. Information Sharing and Disclosure

hoki18 does not sell, rent, or trade your personal data to third parties for their marketing purposes. We only share your information in the following limited circumstances:

5.1 Service Providers and Business Partners

We share personal data with trusted third-party service providers who assist us in operating our platform and delivering services to you, including:

• Payment Processors: Indonesian banks and e-wallet providers (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay) receive transaction information necessary to process your deposits and withdrawals.
• Identity Verification Services: Third-party KYC providers receive your identity documents and personal information to verify your identity and prevent fraud.
• Technology Providers: Hosting providers, cloud storage services, and IT infrastructure partners who store and process data on our behalf.
• Customer Support Tools: Live chat software providers and customer relationship management (CRM) platforms that help us provide customer support.
• Marketing and Analytics Platforms: Email service providers, analytics tools, and advertising platforms that help us communicate with you and understand user behavior (subject to your consent where required).

All service providers are contractually obligated to protect your data, use it only for the purposes we specify, and comply with applicable data protection standards. They are prohibited from using your personal data for their own purposes.

5.2 Legal and Regulatory Requirements

We may disclose your personal data when required by law or in response to valid legal requests from government authorities, including:

• Responding to court orders, subpoenas, or legal process
• Cooperating with law enforcement investigations into suspected illegal activity including fraud, money laundering, or underage gambling
• Complying with regulatory reporting obligations to gaming authorities and financial regulators
• Providing information to tax authorities as required by applicable tax laws

5.3 Business Transfers

If hoki18 undergoes a merger, acquisition, asset sale, or bankruptcy, your personal data may be transferred to the acquiring entity or successor organization. In such events, we will provide notice before your data is transferred and becomes subject to a different privacy policy.

5.4 With Your Consent

We may share your personal data with other third parties when you provide explicit consent for such sharing. You can withdraw consent at any time, though this will not affect the lawfulness of processing based on consent before withdrawal.

6. Data Retention

hoki18 retains your personal data for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods vary depending on the type of data and legal requirements:

• Account Information: Retained for the duration of your active account plus 7 years after account closure to comply with financial record-keeping and anti-money laundering regulations.
• Transaction Records: Retained for 7 years after the transaction date to comply with financial and tax record-keeping requirements.
• Identity Verification Documents: Retained for 7 years after account closure to comply with KYC and AML regulatory requirements.
• Gaming Activity History: Retained for 7 years to resolve disputes, prevent fraud, and comply with gaming regulations.
• Customer Service Records: Retained for 3 years after the interaction to maintain service quality and resolve ongoing issues.
• Marketing Communications Records: Retained until you withdraw consent or unsubscribe, plus 2 years to comply with marketing regulations and defend against potential claims.

After the applicable retention period expires, we securely delete or anonymize your personal data so it can no longer be associated with you. Anonymized data may be retained indefinitely for statistical analysis and business intelligence purposes.

7. Data Security

hoki18 implements comprehensive technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or damage. Our security practices include:

• Encryption: All data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS protocols (128-bit or higher encryption). Sensitive data stored in our databases is encrypted at rest.
• Access Controls: Personal data is accessible only to authorized employees and contractors who require access to perform their job functions. All personnel with data access are bound by confidentiality obligations.
• Secure Infrastructure: Our servers are housed in secure data centers with physical access controls, 24/7 monitoring, fire suppression systems, and redundant power and network connectivity.
• Regular Security Audits: We conduct regular security assessments, penetration testing, and vulnerability scans to identify and address potential security risks.
• Incident Response: We maintain an incident response plan to quickly detect, contain, and respond to any security breaches or data incidents.
• Account Security Features: We offer two-factor authentication, strong password requirements, and automatic logout after periods of inactivity to protect your account.

While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials and should never share your password with others. If you suspect unauthorized access to your account, contact customer support immediately.

8. Your Rights and Choices

You have the following rights regarding your personal data held by hoki18:

• Right to Access: You can request a copy of all personal data we hold about you, including account information, transaction history, and gaming activity records.
• Right to Rectification: You can request correction of inaccurate or incomplete personal data. You can update most account information directly through your account settings.
• Right to Erasure ("Right to be Forgotten"): You can request deletion of your account and personal data, subject to our legal obligations to retain certain records for regulatory and financial compliance purposes (typically 7 years).
• Right to Restrict Processing: You can request that we limit how we use your personal data in certain circumstances, such as while we verify the accuracy of data you have disputed.
• Right to Data Portability: You can request a copy of your personal data in a structured, commonly used, machine-readable format to transfer to another service provider.
• Right to Object: You can object to processing of your personal data for marketing purposes at any time. You can also object to processing based on legitimate interests in certain circumstances.
• Right to Withdraw Consent: Where we process your data based on consent (e.g., marketing communications), you can withdraw consent at any time by clicking "unsubscribe" in emails or contacting customer support.
• Right to Complain: If you believe we have mishandled your personal data, you can lodge a complaint with our Data Protection team or with your local data protection authority if applicable.

To exercise any of these rights, please contact our Data Protection team using the contact information provided in Section 11. We will respond to your request within 30 days. In some cases, we may require additional information to verify your identity before processing your request to protect against fraudulent requests.

9. International Data Transfers

hoki18 operates internationally and your personal data may be transferred to, stored in, or processed in countries outside Indonesia, including jurisdictions that may not have data protection laws equivalent to those in Indonesia. When we transfer your data internationally, we implement appropriate safeguards to protect your data, including:

• Ensuring service providers are contractually obligated to implement GDPR-standard data protection measures
• Using Standard Contractual Clauses approved by the European Commission for transfers to countries without adequacy decisions
• Limiting international transfers to jurisdictions recognized as providing adequate data protection

By using hoki18 services, you acknowledge and consent to the international transfer of your personal data as described in this Privacy Policy.

10. Cookies and Tracking Technologies

hoki18 uses cookies, web beacons, and similar tracking technologies to enhance your experience, analyze website usage, and deliver personalized content. Cookies are small text files stored on your device that help us recognize you and remember your preferences.

We use the following types of cookies:

• Essential Cookies: Required for basic website functionality including login, account access, and security features. These cookies cannot be disabled.
• Performance Cookies: Collect anonymous usage data to help us understand how visitors interact with our website and identify areas for improvement.
• Functionality Cookies: Remember your preferences and settings (language, currency, layout) to provide a personalized experience.
• Marketing Cookies: Track your activity across websites to deliver relevant advertising and measure campaign effectiveness (subject to your consent).

You can control cookie settings through your browser preferences. Note that disabling cookies may limit your ability to use certain features of the hoki18 website. Most browsers accept cookies automatically, but you can modify your browser settings to decline cookies if you prefer.

11. Changes to This Privacy Policy

hoki18 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other operational needs. When we make material changes to this policy, we will notify you by:

• Posting the updated policy on our website with a revised "Last Updated" date
• Sending an email notification to your registered email address
• Displaying a prominent notice on our website or within your account dashboard

Your continued use of hoki18 services after we publish or send notice of changes to this Privacy Policy constitutes your acceptance of the updated policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or how hoki18 handles your personal data, please contact our Data Protection team:

• Email: [email protected] (for data protection inquiries)
• General Support Email: [email protected]
• Live Chat: Available 24/7 through the website for account and privacy questions
• WhatsApp: Contact number displayed after login

For general terms and conditions, please see our Terms & Conditions page. For responsible gaming information and support resources, please visit our Responsible Gaming page. For answers to frequently asked questions, please consult our FAQ section.

Last Updated: January 2026. This Privacy Policy was last revised and published on January 15, 2026. By continuing to use hoki18 services after this date, you acknowledge and agree to the current version of this policy.